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Questions? We're happy to help.

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What is it about?

Activation not working?

Use “Report a problem” to send your product key, error message and screenshots straight away.

Report a problem View guides ›

Download not working?

Your customer account holds your downloads and product keys. If that does not help, write to us with your order number.

View your downloads

Product keys and invoices in your customer account

Your customer account holds your product keys, downloads and invoices. No email received? Please check your spam folder.

Go to customer account View your orders › Withdraw from your contract ›

Invoice purchase for businesses

Once approved, you get 14 days to pay, or 30 days from Business Plus.

Become a business customer Request a quote ›

Your licence as a PDF

It arrives by email about 30 minutes after we receive your payment. Not there yet? Write to us with your order number.

Which software are you looking for?

Tell us the manufacturer, product and version, for example “Adobe Photoshop 2025”. We read every request and check whether we can add the product to our range.

Answers to frequently asked questions

Purchase, delivery, activation: much of it is already covered in Help & FAQ.

View Help & FAQ

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