Service
Help & FAQ
Answers to the most frequently asked questions about buying, delivery and activation.
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Most frequently asked questions
Where do I find my product key?
In the email for your order. With a customer account, you can also find it at any time under ‘Product keys & downloads’.
I have not received an email. What now?
Please check your spam folder. With a customer account, you can find your keys and downloads at any time under ‘Product keys & downloads’. With prepayment, the email arrives once your payment has been received; when buying on invoice, after approval. Any more questions? We are here Mon–Fri 10:00–19:00 on 040 524797313.
How long does delivery take?
Digital products: within a few minutes of online payment; with prepayment, once your payment has been received; when buying on invoice, after approval (from Business Pro automatically within a few minutes, otherwise after our check Mon–Fri 10:00–19:00). For products on physical media, the key and download also come by email, and the physical medium follows by post. You will find all delivery times and shipping costs under ‘Shipping and payment’.
Activation is not working. What should I do?
Get in touch with us: 040 524797313 or support@software-dealz.de, Mon–Fri 10:00–19:00, or via the complaint form. If the software cannot be activated despite our help, we will refund the full purchase price (money-back guarantee).
Which payment methods are available?
Online by credit card, PayPal, Apple Pay, Google Pay, Klarna and more, as well as prepayment by bank transfer. Businesses can also buy on invoice, directly from us or online with Billie.
Do I need a customer account?
No, you can also order as a guest. With a customer account, you have all your keys, downloads and orders in one place and simply log in with a code sent by email.
I ordered as a guest. How do I find my key again later?
It is in the email for your order. So that you can always find it again, simply transfer the order to a customer account: under ‘Transfer guest orders’ using your email address.
Can I buy on invoice as a business?
Yes, as a business. Select ‘Invoice’ at checkout. From Business Pro, we approve your order automatically: your licences arrive within a few minutes, even at weekends, within your invoice limit and with no overdue invoice. Otherwise we review the order (Mon–Fri 10:00–19:00). You pay within 14 days, or within 30 days as a business customer from Business Plus.
Can I withdraw from my order?
Yes, you have a statutory right of withdrawal. How it works and which exceptions apply to digital content is explained in our withdrawal policy. The easiest way to withdraw is via ‘Withdraw from contract’ in the footer.
How do I contact support?
Phone 040 524797313 or email support@software-dealz.de, Mon–Fri 10:00–19:00. Or write to us via the contact form.
Any more questions?
We are happy to help you personally.