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Call040 524797313
Send an e‑mailsupport@software-dealz.de

Mon–Fri 10–19

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100% money-back guarantee

Buy with confidence: we help with activation or refund the full purchase price.

Report an activation problem Get in touch

How the guarantee works

Three steps to a solution.

  1. Report the problem

    With your order number and the error message – quickest via our form.

  2. Activate together

    Our support team helps you step by step.

  3. Get your money back

    If it still doesn't work: full purchase price back.

Guarantee terms in detail

Guarantor: Allwarehouse24 GmbH, Papenreye 63, 22453 Hamburg, Germany.

Scope: If software you bought from us cannot be activated, our support team will help you with activation. If activation still fails despite our help, we will refund the full purchase price of the product concerned.

Duration: The guarantee is not limited in time.

Territory: The guarantee applies worldwide to all software products bought in our online shop, regardless of the country in which you activate the software.

Not covered: Problems with installation or compatibility, for example if the system requirements are not met or a different version or edition is needed. Our support team will gladly help you with these too.

Making a claim: Report the activation problem via our complaint form, by email to support@software-dealz.de or by phone on 040 524797313. Please give your order number, product and error message.

Refund: We refund the purchase price using the payment method you used when you placed the order.

Your statutory rights: The guarantee applies in addition to your statutory rights in case of defects. These rights remain unchanged, exercising them is free of charge, and the guarantee does not restrict them.

Can't activate your software?

Describe the problem to us. With this information, our support team can help you in a targeted way:

  • Order number and email address used for the order
  • Product name, version and edition
  • Error message or error code, as a screenshot if possible

Report an activation problem

Email: support@software-dealz.de · Phone: 040 524797313 · Mon–Fri 10:00–19:00

Frequently asked questions about the money-back guarantee

When does the money-back guarantee apply?
If software you bought from us cannot be activated even with the help of our support team. In this case we refund the full purchase price of the product concerned.

How long and where does the guarantee apply?
The guarantee is not limited in time and applies worldwide. So you can report an activation problem later too, regardless of the country in which you activate the software.

How do I report an activation problem?
Quickest via our complaint form with your order number, product key and a short description. A screenshot of the error message helps but is not required. Alternatively, you can reach us by email or phone.

Why should I contact support first?
Our aim is for you to be able to use your software. Together we check the activation problem and help to solve it. If activation still doesn't work, our guarantee applies.

What does ‘100% money back’ mean?
You get the full purchase price of the product concerned back if it cannot be activated despite our help. We refund via the payment method you used when you placed the order.

Does the guarantee also cover installation and compatibility?
Our guarantee relates to activation. Before buying, check the system requirements and that you have the right version and edition. If you have questions about installation, our support team will still gladly help.

What about my statutory rights?
The money-back guarantee is an additional, voluntary commitment. Your statutory rights in case of defects remain unchanged alongside it, exercising them is free of charge, and the guarantee does not restrict them.