General Terms and Conditions

Last updated: October 2026

Contents

1. Scope and provider
2. Conclusion of contract and ordering process
3. Contract language and storage of the contract text
4. Prices and shipping costs
5. Payment
6. Delivery of digital products
7. Delivery of data carriers
8. Rights of use for software
9. Digital products and updates
10. Right of withdrawal
11. Statutory warranty rights
12. Money-back guarantee
13. Liability
14. Promotions and vouchers
15. Special terms for traders and the business customer programme
16. Dispute resolution
17. Final provisions

§ 1 Scope and provider

(1) These General Terms and Conditions apply to all contracts that you conclude with us via the online shop software-dealz.de:

Allwarehouse24 GmbH
Papenreye 63
22453 Hamburg
Telephone: 040 524797313 (Mon–Fri 10–19 hrs)
Email: support@software-dealz.de

(2) Our offer is aimed at consumers and traders. A consumer is any natural person who enters into a legal transaction for purposes which cannot be attributed predominantly either to their commercial or to their independent professional activity (§ 13 BGB). A trader is a natural or legal person or a partnership with legal capacity who, when entering into the legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB). For traders and legal entities under public law, the provisions in § 15 apply in addition.

(3) Terms of the customer that deviate from these terms apply only if we expressly agree to them in writing.

§ 2 Conclusion of contract and ordering process

(1) The presentation of the products in the online shop is not a legally binding offer but an invitation to order.

(2) How to order:

1. You place the products you want in the shopping basket. In the shopping basket you can change quantities and remove products.
2. You log in, create a customer account or order as a guest.
3. You enter your billing address and, where applicable, your delivery address and select the shipping and payment method.
4. On the order summary you check all details. Using the “Change” links or the back step of your browser, you can correct input errors at any time before completing the order.
5. By clicking the “Order with obligation to pay” button, you submit a binding offer to buy the products in the shopping basket.

(3) Immediately after you send the order, you receive an acknowledgement of receipt by email. It does not yet constitute acceptance of your offer.

(4) The contract is concluded when we accept your offer:

• for payment by credit card, Klarna or another online payment method, when the payment process is completed,
• for prepayment, with the order confirmation containing our bank details,
• for purchase on invoice, when we approve the order (§ 15(4)),

but at the latest when the products are made available or dispatched.

(5) If, in the case of prepayment or an online payment method that provides for payment after the order is completed, payment does not arrive within the period stated in the order confirmation or in a payment reminder, we are entitled to rescind the contract and cancel the order. We will inform you of the cancellation by email.

§ 3 Contract language and storage of the contract text

(1) The contract language is German.

(2) We store the contract text. You receive the order data by email with the order confirmation; you can access and print these terms and the withdrawal instructions at any time on this page. In your customer account you can see your orders, invoices, product keys and downloads. You can transfer a guest order to a customer account later.

§ 4 Prices and shipping costs

(1) All prices are final prices and include statutory VAT. For activated business customers we display net prices plus VAT (§ 15).

(2) We deliver digital products without shipping costs. Shipping costs apply to data carriers (USB stick, DVD): Germany 5,99 €, Austria 8,99 €, Switzerland 12,49 €. You can see the shipping costs in the shopping basket before completing the order and on the page Shipping and payment.

(3) For deliveries to Switzerland, customs duties, import VAT and fees charged by the delivery service may apply. The customer bears these.

§ 5 Payment

(1) You can see which payment methods are available during the ordering process. The selection depends, among other things, on country of delivery, currency, device and customer group. The following are offered:

• Online payment methods via our payment service provider Stripe, e.g. credit card, Klarna, Apple Pay and Google Pay. For Klarna, the terms of Klarna, which are displayed to you during the payment process, apply in addition.
• Prepayment by bank transfer: you transfer the invoice amount to the account stated in the order confirmation. We deliver once payment has been received.
• Purchase on invoice: for traders only; we deliver after approval of the order (§ 15).
• Billie (invoice purchase for businesses via Stripe): where displayed; the terms of Billie apply in addition.

(2) For online payment methods, the amount is charged or authorised when the order is completed.

(3) Until payment in full, we retain title to delivered data carriers. We grant rights of use of software only upon payment in full (§ 8(3)).

§ 6 Delivery of digital products

(1) We make digital products (product keys, downloads, licence transfers) available by email to the address provided and in your customer account.

(2) Time of provision:

• for online payment methods, after successful payment, usually within a few minutes,
• for prepayment, after receipt of payment,
• for purchase on invoice, after approval of the order (§ 15(4)).

You usually receive documents for licence transfers within 30 minutes of receipt of payment or approval.

(3) Please provide a valid email address and also check your spam folder. With a customer account, you can find the products there at any time.

§ 7 Delivery of data carriers

(1) We deliver data carriers to Germany, Austria and Switzerland.

(2) We state the delivery time on the product, at checkout and on the page Shipping and payment. For prepayment it begins on receipt of payment, for purchase on invoice on approval, otherwise on conclusion of the contract.

(3) You receive the product key and download by email and in your customer account, as with digital products (§ 6); the data carrier follows additionally by post.

§ 8 Rights of use for software

(1) Upon payment in full you receive the non-exclusive right, unlimited in time, to use the software to the extent of the respective licence. For subscriptions (e.g. Microsoft 365 and antivirus software), the right of use applies for the term stated on the product.

(2) The scope and conditions of use are set out in the product description and the manufacturer's licence terms (e.g. number of devices or users, language, edition). For client access licences (CAL) and other licence transfers, the transfer document forms part of the delivery.

(3) Until payment in full we grant no rights of use. Passing the software on to third parties is permitted only to the extent that the law or the licence terms allow it; in doing so you must render your own copy unusable.

(4) We sell only licences that you are lawfully entitled to use. Registration with the manufacturer is required only if the software demands it on activation.

§ 9 Digital products and updates

(1) For contracts with consumers on digital products, §§ 327 et seq. BGB apply.

(2) Updates (including security updates) are provided by the respective manufacturer. The version and scope of functions delivered are set out in the product description. Where available, information on the end of manufacturer support can be found on the product.

§ 10 Right of withdrawal

(1) Consumers have a statutory right of withdrawal. Details are set out in the withdrawal instructions. You can also declare your withdrawal online using the “Withdraw from contract” button at the bottom of every page (Withdraw from contract).

(2) For digital content not supplied on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after

1. you have expressly consented to us beginning performance of the contract before the withdrawal period expires,
2. you have confirmed your awareness that, by giving your consent, you lose your right of withdrawal once performance of the contract has begun, and
3. we have provided you with a confirmation of the contract on a durable medium (e.g. by email) in which your consent and your awareness are recorded.

(3) Traders have no statutory right of withdrawal.

§ 11 Statutory warranty rights

(1) The statutory rights in respect of defects apply. For traders, § 15(8) applies in addition.

(2) If a product key cannot be activated, please contact us via our complaints form, by email or by telephone. Your statutory rights remain unaffected.

§ 12 Money-back guarantee

In addition to the statutory rights in respect of defects, we give a money-back guarantee for activation problems. The guarantor, extent, duration, scope of application and procedure are set out in the guarantee terms on the page 100 % Money-back guarantee. The guarantee does not restrict your statutory rights; claiming under it is free of charge.

§ 13 Liability

(1) We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee assumed.

(2) In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the foreseeable damage typical for this type of contract. Essential contractual obligations are those whose fulfilment is a precondition for the proper performance of the contract in the first place and on whose observance you may regularly rely.

(3) In all other respects, liability for slight negligence is excluded.

(4) We are liable for loss of data only to the extent of the damage that would have occurred had the customer made regular back-ups appropriate to the risk.

§ 14 Promotions and vouchers

(1) Promotional discounts and voucher codes apply only during the stated period and on the conditions given for the promotion (e.g. minimum order value, excluded products, single redemption).

(2) Voucher codes also apply to promotional prices. Excluded are Microsoft 365, antivirus, Office for Mac, Office Home, Home & Student and Home & Business as well as savings offers, unless stated otherwise with the code. One voucher code can be redeemed per order; it cannot be combined with other voucher codes or with the discount for business customers. In all other respects, promotional discounts cannot be combined with other discounts unless stated otherwise. Vouchers are not paid out in cash.

§ 15 Special terms for traders and the business customer programme

(1) Participation. Traders within the meaning of § 14 BGB as well as legal entities under public law and special funds under public law, such as public authorities and schools, can take part in the business customer programme. Participation requires an application with proof (e.g. proof of trade or commercial register extract). There is no entitlement to activation.

(2) Tiers. The tier depends on the net turnover paid in the last 365 days:

• Business: from activation, 5 % discount, payment term 14 days, invoice limit 1.000 €
• Business Plus: from 1.000 €, 7 % discount, payment term 30 days, invoice limit 2.500 €
• Business Pro: from 5.000 €, 10 % discount, payment term 30 days, invoice limit 5.000 €
• Business Premium: from 15.000 €, 15 % discount, payment term 30 days, invoice limit 10.000 €
• Business Partner: from 30.000 €, 17 % discount, payment term 30 days, invoice limit 20.000 €

Upgrades are made automatically, usually within one day. The tier discount is deducted automatically in the shopping basket; promotional items may be excluded. We reserve the right to change tiers, discounts, payment terms and limits with effect for future orders.

(3) Invoice limit. The invoice limit caps the total of all open invoice amounts. If an order together with your open invoices exceeds the limit, we do not approve it automatically; we review it and may require a different payment method.

(4) Approval of invoice orders. From the Business Pro tier, we approve invoice orders automatically if you are logged in, the order together with your open invoices does not exceed your invoice limit, no invoice is overdue and purchase on invoice is not blocked for your account. We review all other orders on invoice before approval, Monday to Friday from 10 to 19 hrs; outside these times, on the next working day. Until approval we do not yet make the products available. We may reject an invoice order, request further evidence or offer a different payment method. If you switch the payment to a different payment method and the payment is received, we deliver immediately.

(5) Pending orders. If we do not receive requested evidence or a payment by a different payment method, we send you a reminder by email after 3 days. After 7 days in the status “Pending”, the order is cancelled.

(6) Payment term and default. The payment term begins with approval of the order; the due date is stated in the approval confirmation. After the payment term expires, default occurs without a reminder. In default we charge default interest of 9 percentage points above the base rate and the flat-rate default charge of 40 € under § 288(5) BGB; we reserve the right to claim further damages.

(7) Block. In the event of late payment, exceeding the limit or justified doubts about solvency, we may block purchase on invoice for the customer account. Other payment methods remain available.

(8) Statutory warranty rights for traders. The limitation period for claims for defects is 12 months from delivery for traders; this does not apply to claims for damages under § 13(1). Merchants must inspect delivered data carriers and product keys without undue delay under § 377 HGB and notify defects without undue delay.

(9) Set-off. Traders may only set off undisputed claims or claims finally established by a court.

(10) No right of withdrawal. Traders have no statutory right of withdrawal.

(11) Place of jurisdiction. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contract is Hamburg.

§ 16 Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

§ 17 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by the mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) If individual provisions of these General Terms and Conditions are invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.